Oman Air, the country’s national carrier, has signed an agreement with Rezgateway for a complete holiday reservation system. The system, RezG-Package, will dramatically enhance Oman Air’s already-famous efficiency and performance by automating almost all manual functions.
Rezpackage includes dynamic packaging capabilities, B2B and B2C reservation, a back office system, integration to a payment processing and finance system, a call center module and much more.
The results of this project will provide significant benefit to the customers of Oman Air Holidays. Customers can now book online, via Oman Air’s Holidays call centre or through Oman Air travel offices – whichever channel is convenient for them. Vacation packages booked through the system can include every aspect of the trip, including air tickets, car hire, hotel accommodation, airport transfers and land tours.
Rezgateway will also provide fully integrated travel technology to Oman Air, allowing the award-winning airline to source products and services seamlessly from any provider in the world, via XML/web services. In addition, the system will allow Oman Air to distribute Omani products and worldwide at the click of a button. Furthermore, the back office functionality lets managers, finance departments and agents manage their work and track progress in real-time.
Mahfoodh bin Ali Al Harthy, SVP Sales, GCC, MENA & Africa, said, “As part of Oman Air’s current ambitious expansion programme, we are making significant investments in Oman Air Holidays. As with all aspects of Oman Air’s business, we are committed to ensuring that Oman Air Holidays offers its customers the very best, in terms of quality, choice and convenience.
“We are therefore pleased to have appointed Rezgateway to deliver its RezG-Package complete holiday reservation system. Rezgateway understands Oman Air’s vision and has the experience, technology, people and commitment to support the success of Oman Air Holidays and we look forward to working with the company.”
Mesfin Eyob, CEO of Rezgateway, added, “We recognize Oman Air is committed to giving its customers the best possible service and outstanding value. Their partnership with Rezgateway will help the airline deliver on this aim. We are thrilled to be partnering with Oman Air and leveraging our technologies to achieve their mission.”